Artwork

While our designers take extreme care to provide you the best result, it is your responsibility to supply high quality artwork, at least 150dpi. If you’re concerned about your artwork quality, please contact us.

Here at The Print Eden, we want to make sure all orders are respectful of others and the law. It is your responsibility to ensure you are upholding your legal responsibilities and complying with all copyright and trademark laws. You will be held accountable for any issue that results in the use of your artwork, so please ensure you have the intellectual property rights for the artwork you are submitting.

Design Tool

Our custom made design tool is there to help you design exactly what you want. Take some time to ensure your prints are in the position and at the size you’re after as this is what you’ll be receiving. Our team will check your design before printing to ensure that you will get the best print result possible

Turnaround Time

Luckily for you, our large print facility allows us to hold a lot our stock in-house. Any in-stock item (marked with as fast track with an orange sticker) will be dispatched within 3-5 business days from the time that you approve your artwork.

Any item we don’t keep in our warehouse we will order in for you. All on request items will be dispatched within 7-10 days from the time that you approve your artwork.

If you need your items in a hurry, add the “rush service” to your order at checkout and we’ll have your items shipped ASAP. Rush orders placed before 12pm AEST will be shipped the same day, or available for collection from our facility in Kedron after 2pm. Orders placed after the midday deadline will be shipped out or ready for collection the following business day. A fee of $10 per item is applied to rush orders and the service is only applicable to in stock items marked with fast track.

While we try our best to keep all of our information up to date, sometimes we experience stock issues with our suppliers. When this happens, one of our team will email you with the date your items are due back in-stock and alternative garments so you can choose what you’d like to do. If the garment you ordered is unavailable and you don’t want to wait or swap, we are happy to offer you store credit or a full refund.

As the biggest DTG print facility in Australia we pride ourselves on our unmatched production times. However, sometimes it’s not always in our hands and (though unlikely) unforeseen circumstances may prevent us from fulfilling your order as quickly as anticipated. The Print Eden is not responsible for missing deadlines due to vendor shortages and errors, or shipping errors (undelivered and lost packages are the responsibility of AusPost, please contact them with your tracking number to resolve this).

Garment Subjectivity

Because we custom print according to your order, we cannot offer exchanges or refunds for you changing your mind about the garment type or size you have chosen. We have done our best to provide you with as much information about the garment type and fit but if you have concerns prior to your purchase, our team will happily help you via chat or email to select the garment that is right for you.

Make sure you check the size chart for all garments as we stock many different brands, and sizing varies across each brand. To get your size, we recommend choosing a shirt you have that you like the fit of, laying it flat and measuring armpit to armpit. That size indicates the “chest” measurement on our size charts.

Order Cancellations

We understand that things change. If for any reason you need to cancel your order, we can do so, provided production hasn’t started. Orders that are already underway (ie, items have been printed) cannot be cancelled. Call the team during business hours to cancel your order.

Liability

In the unlikely instance that we are unable to go ahead with your order, The Print Eden reserves the right to refuse or cancel an order at any time without giving reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the original payment method provided. 

Content Policy

The Print Eden provide a platform to customers to upload designs for direct to garment. Any artwork submitted through Print Eden’s platform must adhere to our content policies. The Print Eden choose to do business in a considerate, supportive and honest way, respecting protection laws, our community and environment. The Print Eden asks that you do not upload designs, text or artwork that goes against our guidelines.  Should The Print Eden find a customer is in breach of this policy or receive an external complaint regarding a customer’s designs, the infringement will be addressed immediately and the infringing content removed. This will result in immediate account suspension or closure. 

Stylebeyours do not allow the following content:

• Copyright or other Illegal Content
• Content that does not comply with local, state or federal laws in Australia.
  • Content incorporating intellectual property or other rights of any third party, (for example, trademarks, copyrights, patent, moral rights) that you do not have the rights to use. It is the customer’s responsibility to check for registered trademarks or copyrights. 
• Offensive or defamatory Content
• Designs, symbols, text and artwork should not contain any offensive content.
• Content should not promote hate speech, violence, human suffering or contain obscene or pornographic material.
• Content should not discriminate or incite hatred towards race, ethnicity, gender, sexual orientation, or religion.
• Content on children’s apparel should be suitable for children of all ages and without undesirable associations or connotations.

In that instance where Print Eden receive a complaint, the customer will be held solely responsible for all payments related with its content as well as royalties and all other legal fees undertaken by the customer or by Print Eden during the process of any legal proceedings.

 Print Eden believe in open communication and by making this content policy public, Print Eden hope to eliminate unlawful, protected or offensive content being published on their platform.

Social Sharing

We love to flaunt the creativity of our customers, so every now and then we’ll snap a photo of your printed garment and post it on our social media channels. If you would prefer your printed item not to be shared, please notify us when you place your order. If we aren’t notified, we will assume we have your full permission to post photos of the item online.